How the IRS Communicates with Taxpayers

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Learning the facts about how the IRS communicates with taxpayers can help you avoid scammers who pretend to be from the IRS with the goal of stealing personal information.

Review the information below to keep yourself safe:

The IRS doesn’t normally initiate contact with taxpayers by email.

Do not reply to an email from someone who claims to be from the IRS because the IRS email address could be spoofed or fake. Emails from IRS employees will end in

The agency does not send text messages or contact people through social media.

Fraudsters will impersonate legitimate government agents and agencies on social media and try to initiate contact with taxpayers.

When the IRS needs to contact a taxpayer, the first contact is normally by letter delivered by the U.S. Postal Service.

Debt relief firms send unsolicited tax debt relief offers through the mail. Fraudsters will often claim they already notified the taxpayer by U.S. Mail.

Depending on the situation, IRS employees may first call or visit with a taxpayer.

In some instances, the IRS sends a letter or written notice to a taxpayer in advance, but not always.

IRS revenue agents or tax compliance officers may call a taxpayer or tax professional after mailing a notice to confirm an appointment or to discuss items for a scheduled audit.

Private debt collectors can call taxpayers for the collection of certain outstanding inactive tax liabilities, but only after the taxpayer and their representative have received written notice.

Private debt collection should not be confused with debt relief firms who will call, send lien notices via U.S. Mail, or email taxpayers with debt relief offers. Taxpayers should contact the IRS regarding filing back taxes properly.

IRS revenue officers and agents routinely make unannounced visits to a taxpayer’s home or place of business to discuss taxes owed, delinquent tax returns or a business falling behind on payroll tax deposits.

IRS revenue officers will request payment of taxes owed by the taxpayer. However, taxpayers should remember that payment will never be requested to a source other than the U.S. Treasury.

When visited by someone from the IRS, the taxpayers should always ask for credentials.

IRS representatives can always provide two forms of official credentials: a pocket commission and a Personal Identity Verification Credential.

To read more about how the IRS communicates with taxpayers, visit the IRS website or reach out to our team at Anderson, Adkins & Company with any questions. We are happy to help!

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